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FAQs

Lincolnshire Road Safety Partnership

FAQ for Lincolnshire Road Safety Partnership (LRSP) Online Digital Courses

  • How do I contact my course provider?

Email queries [email protected]

National Speed Awareness Course queries  – 01522 782068.

All other courses – 01522 805940

  • What will I need for my course?

You will not be admitted if you do not bring with you proof of identity in the form of your photocard driving licence OR, if you have an old-style paper licence, an acceptable form of photographic identification such as a passport. Accepted forms of ID can be found in our terms and conditions

Please also ensure you have pen and paper for notes and are in a private room without disturbances or distractions. You must not switch off your webcam, leave the course or have other members of the household in the room with you (unless previously agreed). You will be required to agree to not record the course and respect the privacy of other people attending the course.

  • What platform is the course running on?

The online course is delivered using the Zoom platform.  This can be accessed via a pc, laptop, tablet or smart phone. The bigger the screen, the better. Your device must have a camera and microphone in order for you to hear and see the trainer and other participants and for them to hear and see you.

New to Zoom? We strongly recommend you try using Zoom before your course to familiarise yourself. Maybe ask a friend or relative to set up a meeting for you to join before your course date. The Zoom website also holds a wealth of information to help you join. ZOOM.us

  • I have booked my course, when will I receive my joining instructions and where do I find them?

Joining instructions are included in your confirmation email, received upon booking your course, and a reminder email sent 7 days before your course. If you cannot find the emails, please check your junk mail and/or spam folder. If you still cannot find your emails please contact LRSP.

  • How do I access my course?

Course joining details are contained in both the confirmation email and your reminder email (please see point above).

You should join 15 minutes before the course starts using the joining link URL contained in the confirmation email sent or reminder email. You can also join by inputting the Meeting ID and Password which is also in your confirmation or reminder emails.

Alternatively you may be able to download the Zoom app onto your device and then select ‘Join a meeting’. You will then need to input the Meeting ID and Password from your confirmation or reminder emails.

  • I’m not very technical and I am worried that I won’t be able to take my virtual/online course, what help can I get from my course provider?

Please allow adequate time before your course date and contact Lincolnshire Road Safety Partnership for assistance as we do have guides for android phone, android tablet, iPad, iPhone, Apple Mac or Windows PC, that we can email to you:

Email [email protected]

Call for National Speed Awareness Course 01522 782068 all other courses 01522 805940

  • I’m experiencing technical difficulties connecting to the course, what can I do?

Check you are as close as possible to your internet router. Turn off other devices that require the internet in order to help strengthen the signal.

Log out and back in as this may help. Ensure you are joining with video and audio on, (click allow when prompts appear).

If problems persist and you cannot successfully join the course contact LRSP.

  • Do I have to travel to a venue to complete my course?

No, all courses are completed at home so please do not travel to any of our venues to complete your course.

  • I can’t attend my course due to extenuating circumstances what can I do?

You must contact Lincolnshire Road Safety Partnership within 72 hours of your course finish time to see if it is possible to rebook your course. Please see our terms and conditions for further information.

  • I’m late for my course and the waiting room is locked, what can I do?

You must contact Lincolnshire Road Safety Partnership within 72 hours of your course finish time to see if it is possible to rebook your course. Please see our terms and conditions for further information.

 

 


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