Safer Roads for Nottinghamshire FAQ’s

FAQs

 

Safer Roads for Nottinghamshire delivers national courses under the governance of UKROEd (UK Road Offender Education) as part of the NDORS (National Driver Offender Retraining Scheme). This national scheme governs driver offender education.

General questions about the courses and scheme can be found under the UKROEd Public FAQ’s section on their website. FAQs | UKROEd

 

Below are the course provider specific FAQ’s for Safer Roads for Nottinghamshire

How do I contact my course provider?

By phone: Customer Services Team – 0115 844 5929 – Monday to Friday 10:00 – 16:00. Our phone lines can be extremely busy, if we do not answer when you call, a voicemail facility is in place 24 hours a day and monitored between the hours of 08:00 and 16:00.

Or email your enquiry to [email protected]  and leave your contact details and we will call you back.

I need to change the date of my course? What do I need to do?

You can re-book your course online via Driver Education Courses  provided that your course is over 7 days away.  If you are within the 7 days, you will need to contact the office Customer Services Team   A re-booking fee may apply.

Please note that you will not be able to reschedule your course online within 24 hours of your scheduled booking and will need to contact us for assistance.

 Course Information:

You will be able to choose either a classroom or virtual course. Virtual courses are delivered online over Microsoft Teams. Physical classroom courses will require you to travel to the course location within the County of Nottinghamshire. Course duration is 3 hours.

The courses are designed to educate and to understand the effect of behaviour on other road users and those within the community.  here is no course test, pass or fail. To complete the course, you must attend on time, with original photographic identification, be able to fully understand the course content, make a positive contribution and demonstrate a willingness to improve your driving skills

Safer Roads for Nottinghamshire is a service provider, governed by UKROEd’s rules. We are obliged to remind Clients that this is part of a judicial process – and the current Police offer of an educational course is an alternative to points and/or a fine, or an attendance in court.

 

How much does the course cost?

The National Speed Awareness Course, National Motorway Awareness Course, National Rider Risk Awareness Course and What’s Driving Us courses are all £89 per course.

 

How can I pay?

We accept card payments using Visa and Mastercard, you can pay using our secure PCI compliant system online or by phone.

You can set up a payment plan using no more than 3 instalments, please contact us on 0115 8 44 5929 for this option. An initial minimum payment of £29.67 is required. Then the remaining balance of £59.33 can be paid over a further 2 payments, by calling the Customer Service Team. The full balance must be paid no later than 7 days prior to your course taking place.

If you choose to pay by instalments and fail to clear all outstanding fees at least 7 days prior to your Course date, your course will automatically be cancelled.

For any other queries regarding payments please contact the Customer Service Team

 

Is the course confidential?

Yes. Protecting your confidentiality is of the utmost importance, unless previously agreed with the Safer Roads for Nottinghamshire team, nobody other than the UKROEd approved trainers and course participants are allowed in the physical classrooms.

If attending a virtual course, you must ensure that nobody is in the room with you and can view your screen. We recommend that you undertake the online course in a private room without any distractions.

 

Can I have an interpreter with me on the course?

Yes.

It is important that anyone attending an NDORS course can fully understand the course content, as well as contribute to group discussion.

If your English language skills are limited and would restrict your ability to complete a course, Safer Roads for Nottinghamshire recommends that you make arrangements for an interpreter to offer support.

It is the course participant’s responsibility to arrange for an interpreter.  It is not the responsibility of the Police Force, nor the course provider to supply an interpreter.

An interpreter can be a friend or family member. Please note, they must be over 16 and have original photographic identification.

You will need to provide the name of the interpreter who will be attending with you to email [email protected]

If you would benefit from the support of a British Sign Language (BSL) interpreter, please contact our Customer Service Technicians when booking your course. There is no charge for this. However, if a BSL interpreter is booked and you fail to attend the course, there may be a rearrangement fee and a charge for the interpreter to attend a further course with.

 

What if I need additional support?

At the time of booking a course with us, we invite any potential client to identify if they have any additional support requirements to help them access and fully participate in a course.

We will strive to make any reasonable adjustments to ensure the best experience for all clients, whether you attend a virtual course or a course in a physical classroom.

Please contact the Safer Roads for Nottinghamshire Customer Services Team on 0115 8444 5929 to discuss any additional support requirements you wish to discuss further.

 

Attending a physical venue

Courses are available in venues Monday to Friday between the hours of 0800 –1600.There are several venues available around the county, details of which can be found on the Safer Roads for Nottinghamshire website (https://dev.clarity-ltd.net/)

You must provide original photographic identification to attend the course.

Examples are:

• Photocard Driving Licence (an expired photocard does NOT invalidate the licence)
• A valid passport
• An expired passport
• Formal ID Cards (armed forces, police, student union, company ID card)
• Tachograph Card
• Local Authority/Taxi ID
• Blue Badge (parking for people with disabilities)
• Bus Pass
• Citizen ID (obtain from Post Office)
• Firearms Certificate/Shotgun Licence

 

 

Attending an Online Course

What will I need for my course?

You will require access to one of the following:

• A computer
• A laptop
• A Smart Phone
• A tablet device

Smart phones may be used however we feel the course will be far more effective if you have a larger screen.

Whichever you choose, must have a Web Cam and have a good internet connection.  We recommend that your device remains powered via the mains supply throughout the duration of the course.

You must be in a private room when completing the course, away from any distractions. Please note your head and shoulders must always be visible, and your camera should have no background effects applied, e.g. Blurred screen or picture background

You must provide original photographic identification to attend the course.

Examples are:

• Photocard Driving Licence (an expired photocard does NOT invalidate the licence)
• A valid passport
• An expired passport
• Formal ID Cards (armed forces, police, student union, company ID card)
• Tachograph Card
• Local Authority/Taxi ID
• Blue Badge (parking for people with disabilities)
• Bus Pass
• Citizen ID (obtain from Post Office)
• Firearms Certificate/Shotgun Licence

 

If you are unsure if your identification is acceptable, please contact us prior to your course.

A pen, marker pen and paper will also be required during the course.

 

What platform is the course running on?

The course will take place online using the digital platform Microsoft Teams.

If using a tablet or smartphone, we recommend that you install the Microsoft Teams app from the Google Play or Apple App Store in sufficient time before your course.  There is no cost to download the app.

You can also join a meeting via a web browser or desktop app.

We strongly recommend you test the system in advance of your course time to avoid any last-minute issues.

 

How do I access my course?

Joining instructions will be emailed to you a week before your course from ‘[email protected]’ Please check your junk, spam or promotions folders if not received in your main inbox.

The joining instructions will include the link/URL for your course.

Once you have connected to the course, you will be automatically be placed into a lobby area where you will see the name of the course and a message similar to the following “we have let people know you are waiting” or “someone should let you in soon”. The trainer will admit you in turn and register you in private for the course.

 

I am not very technical and am worried about completing the course. What help is available?

Most importantly, please don’t worry.

This video  https://youtu.be/wdRXLcLswUE explains how to download Microsoft Teams and login to an online course.  Attending an online course is quite straightforward and does not require a lot of technical expertise.

Our experienced Customer Service Technicians are available to help and are happy to complete a trial run with you on how to join the course. However, we ask that you contact us in plenty of time so that this can be arranged.

You will be allowed to have a friend or family member to help you log onto your course, however they will be required to vacate the room when your course starts.

You will receive an email seven days before your course with the joining instructions which will contain further information and confirm what you need to do to prepare for your course.

If you do not have the equipment or help required to attend your course, we may be able to offer you a classroom course at a venue, depending on your critical date and availability.

 

What happens if I have technical issues whilst connecting or lose connection during the course?

Check you are as close as possible to your internet router.  Turn off other devices that require the internet to help strengthen the signal.

If you experience issues with connecting, log out and back in as this may help.  Ensure you are joining with video and audio on when the prompt appears.

If you lose connection during the course, click on the original link that you initially joined the course with, you will re-enter the waiting room and your trainer will be alerted that you have re-joined. If you are not successful in re-joining, you will need to contact the Customer Service Team and you will have an opportunity to re-book the course, subject to availability.

 

I’m late for my course and the trainer has not granted me access. What should I do?

You must contact one of our Customer Service Technicians as soon as possible to see if your course can be re-arranged, depending on availability.  Terms and conditions may apply.

 

I do not have childcare provision. How do I attend the online course?

It is a requirement to be able to complete the course in a private room away from distractions to allow you to concentrate and fully engage.  You will need to consider which option is best suited for your circumstances.

 

There are no courses available online. What do I do?

Please contact the Safer Roads for Nottinghamshire Customer Service Team on 0115 844 5929 or by emailing [email protected] who will make every effort to assist you. Alternatively, you can visit the NDORS (UKROEd) to view all available providers of the NDORS course you require.

 

Standards of Conduct

People attending NDORS courses should conduct themselves in a respectful manner to the course trainers and others attending the course. Safer Roads for Nottinghamshire has a zero tolerance policy towards offensive and abusive behaviour.

Maintaining a comfortable environment in which all attendees can participate is important.

Course attendees are required to have a clean appearance and are individually responsible for their general presentation, appearance and personal hygiene.

Course attendees should not wear clothing which is likely to cause embarrassment to themselves or others and be aware of and respect cultural differences in dress and presentation.

Safer Roads for Nottinghamshire reserves the right to refuse access or expel anyone for inappropriate, offensive or disruptive behaviour, wearing inappropriate dress or for poor personal hygiene. Normally where this is implemented the course attendee will be referred back to the police.