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FAQs

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Public FAQs

Accessing The Offer Portal - Register & Book Your Course

How do I find a course?
I need to change/update my email address/password
Booking my virtual/online course

Accessing Your Course & Your Course Provider

Gloucestershire
Leicester
Essex
Lancashire
TTC
Sussex Driver Training
Hartlepool
Safer Roads Humber
Staffordshire County Council
DriveSafe
Hertfordshire County Council
Norfolk County Council
Hampshire Police
DriveTech
Lincolnshire Road Safety Partnership

Attending a Course

Special Requirements
Breastfeeding
What will I need for my virtual/online course.
HOW DO I ACCESS MY ONLINE COURSE
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I've missed my course, what do i do?
WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?
STANDARDS OF CONDUCT
CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
I arrived late for my course and refused entry. What do i do now?
WHAT CAN I DO TO PREPARE FOR THE COURSE?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
ID Requirements for Courses
I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY

Course Costs

COURSE COSTS - iWDU/What's Driving Us(Virtual/Online)
COURSE COSTS - YBYL/YOUR BELT YOUR LIFE - SEATBELT COURSE
COURSE COSTS - SCC SAFER CYCLING COURSE
COURSE COSTS - RiDE
COURSE COSTS - iNMAC - NATIONAL MOTORWAY AWARENESS COURSE (Virtual/Online)
COURSE COSTS - iNSAC - NATIONAL SPEED AWARENESS COURSE(Virtual/Online)
WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?
CAN I PAY FOR MY COURSE BY INSTALLMENTS?

Courses - Failing to Attend/Complete

I did not complete my course. What happens now?
I want to change my course date or time.
I need to re book my course.
I've missed my course, what do i do?
I have missed my deadline to book a course
I arrived late for my course and refused entry. What do i do now?
Is there a pass or fail on these courses?

Courses - Virtual/Online Access & Requirements

What is a virtual/online course?
How do I find a course?
What will I need for my virtual/online course.
HOW DO I ACCESS MY ONLINE COURSE
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?

Data & Information Management

HOW IS MY INFORMATION PASSED TO NDORS
DO YOU HAVE A PRIVACY POLICY
CAN MY IDENTITY BE PROTECTED ON A COURSE?
IS THE COURSE BOOKING WEBSITE SECURE?
WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?

Driving Licences

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
CAN I HAVE A COURSE IF I HOLD A PROVISIONAL LICENCE?
My driver number is not recognised, what can i do
My driving licence was issued outside GB, can i still have a course?
ID Requirements for Courses
Your website will not take my details or my driving licence number.
I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

Feedback

WHERE DO I SEND MEDIA ENQUIRIES
MAKING A COMPLAINT
PROVIDING COURSE FEEDBACK TO UKROEd

General questions asked about courses.

Breastfeeding
What will I need for my virtual/online course.
I HAVE LOST MY POLICE CORRESPONDENCE
I want to change my course date or time.
I need to re book my course.
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I've missed my course, what do i do?
WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?
STANDARDS OF CONDUCT
I have missed my deadline to book a course
I arrived late for my course and refused entry. What do i do now?
WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?
WHAT CAN I DO TO PREPARE FOR THE COURSE?
WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?
WHEN DID I LAST ATTEND A COURSE?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
IF I TAKE THE COURSE DO I STILL PAY A FINE AND HAVE POINTS ON MY LICENCE?
My driver number is not recognised, what can i do
Do I have to take a course where i committed the offence?
My driving licence was issued outside GB, can i still have a course?
Is there a pass or fail on these courses?
I HAVE BEEN CAUGHT AGAIN FOR THE SAME OFFENCE BUT HAVEN'T YET ATTENDED MY COURSE FOR THE FIRST OFFENCE. WHAT WILL HAPPEN?
IF I DONT TAKE A COURSE I HAVE BEEN OFFERED AM I STILL ABLE TO TAKE ONE IN THE FUTURE?
ID Requirements for Courses
CAN I HAVE A MOTORWAY AWARENESS COURSE IF I HAVE ATTENDED A SPEED AWARENESS COURSE?
CAN I PAY FOR MY COURSE BY INSTALLMENTS?
CAN MY IDENTITY BE PROTECTED ON A COURSE?
WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?
HOW MANY STUDENTS WILL BE IN THE CAR FOR THE ON-ROAD ELEMENT OF MY COURSE
IF I AM SUPERVISING A LEARNER DRIVER WHO COMMITS AN OFFENCE WILL I BE OFFERED A COURSE
WHEN DOES THE DATE START FOR THE 3 YEAR RULE?
CAN A PERSON ATTEND MORE THAN ONE COURSE IN THREE YEARS?
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?
HOW DO I BOOK A COURSE?
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE
IS ATTENDANCE ON A NDORS COURSE A CONVICTION?
CAN I TAKE A NDORS COURSE TO REDUCE MY CURRENT PENALTY POINTS?
WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?

Insurance

WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?

NDORS Courses

HOW DO I BECOME A TRAINER
WHAT IS THE DIFFERENCE BETWEEN A COURSE PROVIDER AND A TRAINER?
I WISH TO BECOME A NDORS COURSE PROVIDER. WHAT DO I NEED TO DO?
WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?
Is there a pass or fail on these courses?
I HAVE A VENUE WHICH MAY BE SUITABLE FOR DELIVERING NDORS COURSES. WHO DO I CONTACT?
HOW DO I BECOME AN INSTRUCTOR?

Problems booking?

How do I find a course?
Physical Classroom Course Update
Course Offer Withdrawn
I HAVE LOST MY POLICE CORRESPONDENCE
I want to change my course date or time.
I need to re book my course.
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I've missed my course, what do i do?
I have missed my deadline to book a course
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
My driver number is not recognised, what can i do
Your website will not take my details or my driving licence number.
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?
HOW DO I BOOK A COURSE?
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

Special Requirements

Special Requirements
Breastfeeding
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?

Your identification requirements for courses.

CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
ID Requirements for Courses
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