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FAQs

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Public FAQs

Accessing The Offer Portal - Register & Book Your Course

How do I find a course?
I need to change/update my email address/password
Booking my virtual/online course

Accessing Your Course & Your Course Provider

Sussex Driver Training
Hartlepool
Safer Roads Humber
Staffordshire County Council
DriveSafe
Hertfordshire County Council
Norfolk County Council
Hampshire Police
DriveTech
Lincolnshire Road Safety Partnership

Attending a Course

What will I need for my virtual/online course.
HOW DO I ACCESS MY ONLINE COURSE
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I'VE MISSED MY COURSE. WHAT DO I DO?
WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?
STANDARDS OF CONDUCT
CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
I ARRIVED LATE FOR MY COURSE AND REFUSED ENTRY. WHAT DO I DO NOW?
I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?
WHAT CAN I DO TO PREPARE FOR THE COURSE?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
ID Requirements for Courses
I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY

Course Costs

COURSE COSTS - WDU/What's Driving Us
COURSE COSTS - YBYL/YOUR BELT YOUR LIFE - SEATBELT COURSE
COURSE COSTS - SCC SAFER CYCLING COURSE
COURSE COSTS - SCD - SAFE AND CONSIDERATE DRIVING COURSE
COURSE COSTS - RiDE
COURSE COSTS - NMAC - NATIONAL MOTORWAY AWARENESS COURSE
COURSE COSTS - NSAC - NATIONAL SPEED AWARENESS COURSE
WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?
CAN I PAY FOR MY COURSE BY INSTALLMENTS?

Data & Information Management

HOW IS MY INFORMATION PASSED TO NDORS
DO YOU HAVE A PRIVACY POLICY
CAN MY IDENTITY BE PROTECTED ON A COURSE?
IS THE COURSE BOOKING WEBSITE SECURE?
WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?

Driving Licences

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
CAN I HAVE A COURSE IF I HOLD A PROVISIONAL LICENCE?
My driver number is not recognised, what can i do
My driving licence was issued outside GB, can i still have a course?
ID Requirements for Courses
Your website will not take my details or my driving licence number.
I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

Feedback

WHERE DO I SEND MEDIA ENQUIRIES
MAKING A COMPLAINT
PROVIDING COURSE FEEDBACK TO UKROEd

General questions asked about courses.

What will I need for my virtual/online course.
I HAVE LOST MY POLICE CORRESPONDENCE
I want to change my course date or time.
I need to re book my course.
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I'VE MISSED MY COURSE. WHAT DO I DO?
WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?
STANDARDS OF CONDUCT
I HAVE MISSED MY DEADLINE TO BOOK A COURSE.
I ARRIVED LATE FOR MY COURSE AND REFUSED ENTRY. WHAT DO I DO NOW?
I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?
WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?
WHAT CAN I DO TO PREPARE FOR THE COURSE?
WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?
WHEN DID I LAST ATTEND A COURSE?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
IF I TAKE THE COURSE DO I STILL PAY A FINE AND HAVE POINTS ON MY LICENCE?
My driver number is not recognised, what can i do
Do I have to take a course where i committed the offence?
My driving licence was issued outside GB, can i still have a course?
IS THERE A PASS OR FAIL ON THESE COURSES?
I HAVE BEEN CAUGHT AGAIN FOR THE SAME OFFENCE BUT HAVEN'T YET ATTENDED MY COURSE FOR THE FIRST OFFENCE. WHAT WILL HAPPEN?
IF I DONT TAKE A COURSE I HAVE BEEN OFFERED AM I STILL ABLE TO TAKE ONE IN THE FUTURE?
ID Requirements for Courses
CAN I PAY FOR MY COURSE BY INSTALLMENTS?
CAN I HAVE A MOTORWAY AWARENESS COURSE IF I HAVE ATTENDED A SPEED AWARENESS COURSE?
CAN MY IDENTITY BE PROTECTED ON A COURSE?
WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?
HOW MANY STUDENTS WILL BE IN THE CAR FOR THE ON-ROAD ELEMENT OF MY COURSE
IF I AM SUPERVISING A LEARNER DRIVER WHO COMMITS AN OFFENCE WILL I BE OFFERED A COURSE
WHEN DOES THE DATE START FOR THE 3 YEAR RULE?
CAN A PERSON ATTEND MORE THAN ONE COURSE IN THREE YEARS?
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?
HOW DO I BOOK A COURSE?
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE
IS ATTENDANCE ON A NDORS COURSE A CONVICTION?
CAN I TAKE A NDORS COURSE TO REDUCE MY CURRENT PENALTY POINTS?
WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?

Insurance

WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?

NDORS Courses

HOW DO I BECOME A TRAINER
WHAT IS THE DIFFERENCE BETWEEN A COURSE PROVIDER AND A TRAINER?
I WISH TO BECOME A NDORS COURSE PROVIDER. WHAT DO I NEED TO DO?
WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?
IS THERE A PASS OR FAIL ON THESE COURSES?
I HAVE A VENUE WHICH MAY BE SUITABLE FOR DELIVERING NDORS COURSES. WHO DO I CONTACT?
HOW DO I BECOME AN INSTRUCTOR?

Online course access/requirements

WHAT IS AN ONLINE (VIRTUAL) COURSE
How do I find a course?
What will I need for my virtual/online course.
HOW DO I ACCESS MY ONLINE COURSE
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?

Problems booking?

How do I find a course?
Physical Classroom Course Update
Course Offer Withdrawn
I HAVE LOST MY POLICE CORRESPONDENCE
I want to change my course date or time.
I need to re book my course.
I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?
I'VE MISSED MY COURSE. WHAT DO I DO?
I HAVE MISSED MY DEADLINE TO BOOK A COURSE.
I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?
I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?
My driver number is not recognised, what can i do
Your website will not take my details or my driving licence number.
I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?
HOW DO I BOOK A COURSE?
I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

Special Requirements

I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?

Your identification requirements for courses.

CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE
ID Requirements for Courses
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