FAQs

How do I find a course?

I need to change/update my email address/password

Booking my virtual/online course

Sussex Driver Training

Hartlepool

Safer Roads Humber

Staffordshire County Council

DriveSafe

Hertfordshire County Council

Norfolk County Council

Hampshire Police

DriveTech

Lincolnshire Road Safety Partnership

What will I need for my virtual/online course.

HOW DO I ACCESS MY ONLINE COURSE

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?

I'VE MISSED MY COURSE. WHAT DO I DO?

WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?

STANDARDS OF CONDUCT

CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE

I ARRIVED LATE FOR MY COURSE AND REFUSED ENTRY. WHAT DO I DO NOW?

I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?

WHAT CAN I DO TO PREPARE FOR THE COURSE?

I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?

ID Requirements for Courses

I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY

COURSE COSTS - WDU/What's Driving Us

COURSE COSTS - YBYL/YOUR BELT YOUR LIFE - SEATBELT COURSE

COURSE COSTS - SCC SAFER CYCLING COURSE

COURSE COSTS - SCD - SAFE AND CONSIDERATE DRIVING COURSE

COURSE COSTS - RiDE

COURSE COSTS - NMAC - NATIONAL MOTORWAY AWARENESS COURSE

COURSE COSTS - NSAC - NATIONAL SPEED AWARENESS COURSE

WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?

CAN I PAY FOR MY COURSE BY INSTALLMENTS?

HOW IS MY INFORMATION PASSED TO NDORS

DO YOU HAVE A PRIVACY POLICY

CAN MY IDENTITY BE PROTECTED ON A COURSE?

IS THE COURSE BOOKING WEBSITE SECURE?

WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?

CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE

CAN I HAVE A COURSE IF I HOLD A PROVISIONAL LICENCE?

My driver number is not recognised, what can i do

My driving licence was issued outside GB, can i still have a course?

ID Requirements for Courses

Your website will not take my details or my driving licence number.

I DONT HAVE A PHOTOCARD LICENCE. WHAT CAN I USE FOR PHOTO IDENTITY

I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

WHERE DO I SEND MEDIA ENQUIRIES

MAKING A COMPLAINT

PROVIDING COURSE FEEDBACK TO UKROEd

What will I need for my virtual/online course.

I HAVE LOST MY POLICE CORRESPONDENCE

I want to change my course date or time.

I need to re book my course.

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?

I'VE MISSED MY COURSE. WHAT DO I DO?

WHAT DO I WEAR FOR A COURSE - IS THERE A DRESS CODE?

STANDARDS OF CONDUCT

I HAVE MISSED MY DEADLINE TO BOOK A COURSE.

I ARRIVED LATE FOR MY COURSE AND REFUSED ENTRY. WHAT DO I DO NOW?

I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?

WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?

WHAT CAN I DO TO PREPARE FOR THE COURSE?

WHAT METHODS OF PAYMENT CAN I MAKE FOR THE COURSE AND WHEN DO I NEED TO PAY?

WHEN DID I LAST ATTEND A COURSE?

I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?

IF I TAKE THE COURSE DO I STILL PAY A FINE AND HAVE POINTS ON MY LICENCE?

My driver number is not recognised, what can i do

Do I have to take a course where i committed the offence?

My driving licence was issued outside GB, can i still have a course?

IS THERE A PASS OR FAIL ON THESE COURSES?

I HAVE BEEN CAUGHT AGAIN FOR THE SAME OFFENCE BUT HAVEN'T YET ATTENDED MY COURSE FOR THE FIRST OFFENCE. WHAT WILL HAPPEN?

IF I DONT TAKE A COURSE I HAVE BEEN OFFERED AM I STILL ABLE TO TAKE ONE IN THE FUTURE?

ID Requirements for Courses

CAN I PAY FOR MY COURSE BY INSTALLMENTS?

CAN I HAVE A MOTORWAY AWARENESS COURSE IF I HAVE ATTENDED A SPEED AWARENESS COURSE?

CAN MY IDENTITY BE PROTECTED ON A COURSE?

WILL I BE FILMED OR HAVE MY PICTURE TAKEN ON THE COURSE?

HOW MANY STUDENTS WILL BE IN THE CAR FOR THE ON-ROAD ELEMENT OF MY COURSE

IF I AM SUPERVISING A LEARNER DRIVER WHO COMMITS AN OFFENCE WILL I BE OFFERED A COURSE

WHEN DOES THE DATE START FOR THE 3 YEAR RULE?

CAN A PERSON ATTEND MORE THAN ONE COURSE IN THREE YEARS?

I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?

HOW DO I BOOK A COURSE?

I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

IS ATTENDANCE ON A NDORS COURSE A CONVICTION?

CAN I TAKE A NDORS COURSE TO REDUCE MY CURRENT PENALTY POINTS?

WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?

WILL THE COURSE ATTENDANCE AFFECT MY INSURANCE?

HOW DO I BECOME A TRAINER

WHAT IS THE DIFFERENCE BETWEEN A COURSE PROVIDER AND A TRAINER?

I WISH TO BECOME A NDORS COURSE PROVIDER. WHAT DO I NEED TO DO?

WHY IS IT 3 YEARS BEFORE I CAN ATTEND ANOTHER COURSE?

IS THERE A PASS OR FAIL ON THESE COURSES?

I HAVE A VENUE WHICH MAY BE SUITABLE FOR DELIVERING NDORS COURSES. WHO DO I CONTACT?

HOW DO I BECOME AN INSTRUCTOR?

WHAT IS AN ONLINE (VIRTUAL) COURSE

How do I find a course?

What will I need for my virtual/online course.

HOW DO I ACCESS MY ONLINE COURSE

I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?

How do I find a course?

Physical Classroom Course Update

Course Offer Withdrawn

I HAVE LOST MY POLICE CORRESPONDENCE

I want to change my course date or time.

I need to re book my course.

I HAVE LOST MY DRIVING LICENCE. WHAT CAN I DO?

I'VE MISSED MY COURSE. WHAT DO I DO?

I HAVE MISSED MY DEADLINE TO BOOK A COURSE.

I CANNOT ATTEND MY COURSE. HOW DO I RE-BOOK?

I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?

My driver number is not recognised, what can i do

Your website will not take my details or my driving licence number.

I HAVE BOOKED A COURSE BUT NOT RECEIVED ANY CONFIRMATION. WHAT DO I DO?

HOW DO I BOOK A COURSE?

I HAVE SENT OFF FOR A REPLACEMENT LICENCE SO DON'T HAVE MY LICENCE NUMBER. HOW CAN I BOOK A COURSE

I NEED A TRANSLATOR OR INTERPRETER FOR MY COURSE. HOW DO I ARRANGE THIS?

CAN I PRODUCE PHOTO ID ON MY MOBILE PHONE OR DEVICE

ID Requirements for Courses