FAQs

Please browse our FAQs below or start a search

Public FAQs

About UKROEd's Diversity & Inclusion Strategy

Follow the Link to the UKROEd Diversity & Inclusion Strategy

Accessing The Offer Portal - Register & Book Your Course

Forgotten/Lost Reference Number

How do I find a course?

I need to Change/Update my Email Address/Password

Accessing Your Course & Your Course Provider

Course Provider Contact List - 2025

Nottinghamshire

Cheshire

DriveSafe

Drivetech

Dyfed Powys

Essex

Gloucestershire

Hampshire

Hartlepool

Hertfordshire

Humberside

Kent

Lancashire

Leicestershire

Lincolnshire

Norfolk

Suffolk

Staffordshire

TTC

Warwickshire

Attending a Course

Use of Mobile Phone and Other Devices on NDORS Course

Additional Requirements

Breastfeeding

How do I Access my Virtual Course?

I have Lost my Driving Licence.

I've Missed my Course

What do I Wear for a Course - Is there a Dress Code?

Standards of Conduct

Can I produce Photo ID on my Mobile Phone or Device?

I Arrived Late for my Course and Refused Entry. What do I do now?

What can I do to Prepare for the Course?

I need a Translator or Interpreter for my Course. How do I Arrange this?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

ID Requirements for Courses

I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

Clients with Additional Requirements

Additional Requirements

Breastfeeding

I need a Translator or Interpreter for my Course. How do I Arrange this?

Course Costs

Course Costs - YBYL/Your Belt Your Life - Seatbelt Course

Course Costs - SCC Safer Cycling Course

What Methods of Payment can I make for the Course and When do I need to Pay

Can I Pay for my Course by Instalments?

Courses - Failing to Attend/Complete

I did not complete my Course. What happens now?

I want to Change my Course Date or Time

I need to Re-Book my Course.

I've Missed my Course

I have Missed my Deadline to Book a Course

I Arrived Late for my Course and Refused Entry. What do I do now?

Is there a Pass or Fail on these Courses?

Courses - Virtual/Online Access & Requirements

How do I find a course?

How do I Access my Virtual Course?

I have Booked a Course but Not Recieved any Confirmation. What do I Do?

Data & Information Management

How Long will you Keep my Details on your System?

How is my Information Passed to UKROEd?

Do you have a Privacy Policy?

Can my Identity be Protected on a Course?

Is the Course Booking Website Secure?

Will I be Filmed or have my Picture Taken on the Course?

Driving Licences

I have Lost my Driving Licence.

Can I produce Photo ID on my Mobile Phone or Device?

Can I have a Course if I Hold a Provisional Licence?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

My Driver Number is not Recognised, What can I do?

My Driving Licence was Issued Outside GB, Can i Still Have a Course?

ID Requirements for Courses

Your Website Will Not Accept my Details or my Driving Licence Number.

I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

I Dont Have my Driving Licence Number. How can I Book a Course?

Feedback

Where do I send Media Enquiries

Providing Course Feedback to UKROEd

General questions asked about courses.

Forgotten/Lost Reference Number

Use of Mobile Phone and Other Devices on NDORS Course

Breastfeeding

I have Lost my Police Correspondence.

I want to Change my Course Date or Time

I need to Re-Book my Course.

I have Lost my Driving Licence.

I've Missed my Course

What do I Wear for a Course - Is there a Dress Code?

Standards of Conduct

I have Missed my Deadline to Book a Course

How Long do the Courses Last?

I Arrived Late for my Course and Refused Entry. What do I do now?

Why is it Three Years before I can Attend another Course?

What can I do to Prepare for the Course?

What Methods of Payment can I make for the Course and When do I need to Pay

When did I Last Attend a Course?

I need a Translator or Interpreter for my Course. How do I Arrange this?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

If I take the Course do I still have to Pay a Fine and have Points on my Licence?

My Driver Number is not Recognised, What can I do?

Do I have to Take a Course Where I Committed the Offence?

My Driving Licence was Issued Outside GB, Can i Still Have a Course?

Is there a Pass or Fail on these Courses?

If I Dont Take a Course I have been Offered, can i Take a Course in the Future?

ID Requirements for Courses

Can I have a Motorway Awareness Course if I have Attended a Speed Awareness Course?

Can my Identity be Protected on a Course?

Can I Pay for my Course by Instalments?

How Many Course Attendees will be in the Car for the On-Road Element of my Course?

Will I be Filmed or have my Picture Taken on the Course?

Can a Person Attend More than One Course in 3 Years?

I have Booked a Course but Not Recieved any Confirmation. What do I Do?

When does the Date Start for the 3 Year Rule?

If I am Supervising a Learner Driver who Commits an Offence, Will I be Offered a Course?

How do I Book a Course?

I Dont Have my Driving Licence Number. How can I Book a Course?

Is Attendance on a NDORS Course a Conviction?

Can I Take a NDORS Course to Reduce my Current Penalty Points?

Will the Course Attendance Affect my Insurance?

Insurance

Will the Course Attendance Affect my Insurance?

Making a Complaint

Making a Complaint

NDORS Courses

How do I Become a Trainer?

What is the Difference between a Course Provider and a Trainer?

I wish to become a NDORS Course Provider. What do I need to do?

How Long do the Courses Last?

Why is it Three Years before I can Attend another Course?

Is there a Pass or Fail on these Courses?

I have a Venue that may be Suitable for NDORS Courses. Who do I Contact?

How do I Become an Instructor?

Problems booking?

Forgotten/Lost Reference Number

How do I find a course?

Course Offer Withdrawn

I have Lost my Police Correspondence.

I want to Change my Course Date or Time

I need to Re-Book my Course.

I have Lost my Driving Licence.

I've Missed my Course

I have Missed my Deadline to Book a Course

I need a Translator or Interpreter for my Course. How do I Arrange this?

My Driver Number is not Recognised, What can I do?

Your Website Will Not Accept my Details or my Driving Licence Number.

I have Booked a Course but Not Recieved any Confirmation. What do I Do?

How do I Book a Course?

I Dont Have my Driving Licence Number. How can I Book a Course?

Your identification requirements for courses.

Can I produce Photo ID on my Mobile Phone or Device?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

ID Requirements for Courses