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Latest Update on Coronavirus

FAQs

Please browse our FAQs below or start a search

Public FAQs

About UKROEd's Diversity & Inclusion Strategy

Follow the Link to the UKROEd Diversity & Inclusion Strategy

Accessing The Offer Portal - Register & Book Your Course

How do I find a course?
I need to Change/Update my Email Address/Password
Booking my Virtual Course

Accessing Your Course & Your Course Provider

Cheshire
DriveSafe
DriveTech
Dyfed Powys
Essex
Gloucestershire
Hampshire
Hartlepool
Hertfordshire
Humberside
Kent
Lancashire
Leicester
Lincolnshire
Norfolk
Suffolk
Sussex
Staffordshire
TTC
Warwickshire

Attending a Course

Use of Mobile Phone and Other Devices when Attending a Virtual Course
Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
Additional Requirements
Breastfeeding
How do I Access my Virtual Course?
I have Lost my Driving Licence.
I've Missed my Course
What do I Wear for a Course - Is there a Dress Code?
Standards of Conduct
Can I produce Photo ID on my Mobile Phone or Device?
I Arrived Late for my Course and Refused Entry. What do i do now?
What can I do to Prepare for the Course?
I need a Translator or Interpreter for my Course. How do I Arrange this?
ID Requirements for Courses
I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

Clients with Additional Requirements

Additional Requirements
Breastfeeding
I need a Translator or Interpreter for my Course. How do I Arrange this?

Course Costs

Course Costs - iSCD Safe & Considerate Driving - Part 1 Virtual Part 2 On-Road
Course Costs - iWDU/What's Driving Us - Virtual
Course Costs - YBYL/Your Belt Your Life - Seatbelt Course
Course Costs - SCC Safer Cycling Course
Course Costs - RiDE
Course Costs - iNMAC - National Motorway Awareness Course - Virtual
Course Costs - iNSAC - National Speed Awareness Course - Virtual
What Methods of Payment can I make for the Course and When do I need to Pay
Can I Pay for my Course by Instalments?

Courses - Failing to Attend/Complete

I did not complete my Course. What happens now?
I want to Change my Course Date or Time
I need to Re-Book my Course.
I've Missed my Course
I have Missed my Deadline to Book a Course
I Arrived Late for my Course and Refused Entry. What do i do now?
Is there a Pass or Fail on these Courses?

Courses - Virtual/Online Access & Requirements

Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
What is a virtual/online course?
How do I find a course?
How do I Access my Virtual Course?
I have Booked a Course but Not Recieved any Confirmation. What do I Do?

Data & Information Management

How Long will you Keep my Details on your System?
How is my Information Passed to UKROEd?
Do you have a Privacy Policy?
Can my Identity be Protected on a Course?
Is the Course Booking Website Secure?
Will I be Filmed or have my Picture Taken on the Course?

Driving Licences

I have Lost my Driving Licence.
Can I produce Photo ID on my Mobile Phone or Device?
Can I have a Course if I Hold a Provisional Licence?
My Driver Number is not Recognised, What can i do?
My Driving Licence was Issued Outside GB, Can i Still Have a Course?
ID Requirements for Courses
Your Website Will Not Accept my Details or my Driving Licence Number.
I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?
I Dont Have my Driving Licence Number. How can I Book a Course?

Feedback

Where do I send Media Enquiries
Making a Complaint
Providing Course Feedback to UKROEd

General questions asked about courses.

Use of Mobile Phone and Other Devices when Attending a Virtual Course
Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
Breastfeeding
I have Lost my Police Correspondence.
I want to Change my Course Date or Time
I need to Re-Book my Course.
I have Lost my Driving Licence.
I've Missed my Course
What do I Wear for a Course - Is there a Dress Code?
Standards of Conduct
I have Missed my Deadline to Book a Course
I Arrived Late for my Course and Refused Entry. What do i do now?
Why is it Three Years before I can Attend another Course?
What can I do to Prepare for the Course?
What Methods of Payment can I make for the Course and When do I need to Pay
When did I Last Attend a Course?
I need a Translator or Interpreter for my Course. How do I Arrange this?
If I take the Course do I still have to Pay a Fine and have Points on my Licence?
My Driver Number is not Recognised, What can i do?
Do I have to Take a Course Where I Committed the Offence?
My Driving Licence was Issued Outside GB, Can i Still Have a Course?
Is there a Pass or Fail on these Courses?
If I Dont Take a Course I have been Offered, can i Take a Course in the Future?
ID Requirements for Courses
Can I have a Motorway Awareness Course if I have Attended a Speed Awareness Course?
Can I Pay for my Course by Instalments?
Can my Identity be Protected on a Course?
How Many Course Attendees will be in the Car for the On-Road Element of my Course?
Will I be Filmed or have my Picture Taken on the Course?
If I am Supervising a Learner Driver who Commits an Offence, Will I be Offered a Course?
When does the Date Start for the 3 Year Rule?
Can a Person Attend More than One Course in 3 Years?
I have Booked a Course but Not Recieved any Confirmation. What do I Do?
How do I Book a Course?
I Dont Have my Driving Licence Number. How can I Book a Course?
Is Attendance on a NDORS Course a Conviction?
Can I Take a NDORS Course to Reduce my Current Penalty Points?
Will the Course Attendance Affect my Insurance?

Insurance

Will the Course Attendance Affect my Insurance?

NDORS Courses

How do I Become a Trainer?
What is the Difference between a Course Provider and a Trainer?
I wish to become a NDORS Course Provider. What do I need to do?
Why is it Three Years before I can Attend another Course?
Is there a Pass or Fail on these Courses?
I have a Venue that may be Suitable for NDORS Courses. Who do I Contact?
How do I Become an Instructor?

Problems booking?

How do I find a course?
Physical Classroom Course Update
Course Offer Withdrawn
I have Lost my Police Correspondence.
I want to Change my Course Date or Time
I need to Re-Book my Course.
I have Lost my Driving Licence.
I've Missed my Course
I have Missed my Deadline to Book a Course
I need a Translator or Interpreter for my Course. How do I Arrange this?
My Driver Number is not Recognised, What can i do?
Your Website Will Not Accept my Details or my Driving Licence Number.
I have Booked a Course but Not Recieved any Confirmation. What do I Do?
How do I Book a Course?
I Dont Have my Driving Licence Number. How can I Book a Course?

Your identification requirements for courses.

Can I produce Photo ID on my Mobile Phone or Device?
ID Requirements for Courses
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