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FAQs
Please browse our FAQs below or
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Public FAQs
About UKROEd's Diversity & Inclusion Strategy
Follow the Link to the UKROEd Diversity & Inclusion Strategy
Accessing The Offer Portal - Register & Book Your Course
Forgotten/Lost Reference Number
How do I find a course?
I need to Change/Update my Email Address/Password
Booking my Virtual Course
Accessing Your Course & Your Course Provider
Full List of Course Providers
Cheshire
DriveSafe
Drivetech
Dyfed Powys
Essex
Gloucestershire
Hampshire
Hartlepool
Hertfordshire
Humberside
Kent
Lancashire
Leicester
Lincolnshire
Norfolk
Suffolk
Sussex
Staffordshire
TTC
Warwickshire
Attending a Course
Use of Mobile Phone and Other Devices on NDORS Course
Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
Additional Requirements
Breastfeeding
How do I Access my Virtual Course?
I have Lost my Driving Licence.
I've Missed my Course
What do I Wear for a Course - Is there a Dress Code?
Standards of Conduct
Can I produce Photo ID on my Mobile Phone or Device?
I Arrived Late for my Course and Refused Entry. What do I do now?
What can I do to Prepare for the Course?
I need a Translator or Interpreter for my Course. How do I Arrange this?
Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?
ID Requirements for Courses
I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?
Clients with Additional Requirements
Additional Requirements
Breastfeeding
I need a Translator or Interpreter for my Course. How do I Arrange this?
Course Costs
Course Costs - iSCD Safe & Considerate Driving - Part 1 Virtual Part 2 On-Road
Course Costs - iWDU/What's Driving Us - Virtual
Course Costs - YBYL/Your Belt Your Life - Seatbelt Course
Course Costs - SCC Safer Cycling Course
Course Costs - SCD - Safe & Considerate Driving Course
Course Costs - RiDE
Course Costs - iNMAC - National Motorway Awareness Course - Virtual
Course Costs - iNSAC - National Speed Awareness Course - Virtual
What Methods of Payment can I make for the Course and When do I need to Pay
Can I Pay for my Course by Instalments?
Courses - Failing to Attend/Complete
I did not complete my Course. What happens now?
I want to Change my Course Date or Time
I need to Re-Book my Course.
I've Missed my Course
I have Missed my Deadline to Book a Course
I Arrived Late for my Course and Refused Entry. What do I do now?
Is there a Pass or Fail on these Courses?
Courses - Virtual/Online Access & Requirements
Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
What is a virtual/online course?
How do I find a course?
How do I Access my Virtual Course?
I have Booked a Course but Not Recieved any Confirmation. What do I Do?
Data & Information Management
How Long will you Keep my Details on your System?
How is my Information Passed to UKROEd?
Do you have a Privacy Policy?
Can my Identity be Protected on a Course?
Is the Course Booking Website Secure?
Will I be Filmed or have my Picture Taken on the Course?
Driving Licences
I have Lost my Driving Licence.
Can I produce Photo ID on my Mobile Phone or Device?
Can I have a Course if I Hold a Provisional Licence?
Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?
My Driver Number is not Recognised, What can I do?
My Driving Licence was Issued Outside GB, Can i Still Have a Course?
ID Requirements for Courses
Your Website Will Not Accept my Details or my Driving Licence Number.
I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?
I Dont Have my Driving Licence Number. How can I Book a Course?
Feedback
Where do I send Media Enquiries
Providing Course Feedback to UKROEd
General questions asked about courses.
Forgotten/Lost Reference Number
What is my Course Fee used for?
Use of Mobile Phone and Other Devices on NDORS Course
Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
Breastfeeding
I have Lost my Police Correspondence.
I want to Change my Course Date or Time
I need to Re-Book my Course.
I have Lost my Driving Licence.
I've Missed my Course
What do I Wear for a Course - Is there a Dress Code?
Standards of Conduct
I have Missed my Deadline to Book a Course
I Arrived Late for my Course and Refused Entry. What do I do now?
Why is it Three Years before I can Attend another Course?
What can I do to Prepare for the Course?
What Methods of Payment can I make for the Course and When do I need to Pay
When did I Last Attend a Course?
I need a Translator or Interpreter for my Course. How do I Arrange this?
Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?
If I take the Course do I still have to Pay a Fine and have Points on my Licence?
My Driver Number is not Recognised, What can I do?
Do I have to Take a Course Where I Committed the Offence?
My Driving Licence was Issued Outside GB, Can i Still Have a Course?
Is there a Pass or Fail on these Courses?
If I Dont Take a Course I have been Offered, can i Take a Course in the Future?
ID Requirements for Courses
Can I have a Motorway Awareness Course if I have Attended a Speed Awareness Course?
Can my Identity be Protected on a Course?
Can I Pay for my Course by Instalments?
Will I be Filmed or have my Picture Taken on the Course?
How Many Course Attendees will be in the Car for the On-Road Element of my Course?
I have Booked a Course but Not Recieved any Confirmation. What do I Do?
Can a Person Attend More than One Course in 3 Years?
When does the Date Start for the 3 Year Rule?
If I am Supervising a Learner Driver who Commits an Offence, Will I be Offered a Course?
Is Attendance on a NDORS Course a Conviction?
Can I Take a NDORS Course to Reduce my Current Penalty Points?
Will the Course Attendance Affect my Insurance?
I Dont Have my Driving Licence Number. How can I Book a Course?
How do I Book a Course?
Insurance
Will the Course Attendance Affect my Insurance?
Making a Complaint
Making a Complaint
NDORS Courses
How do I Become a Trainer?
What is the Difference between a Course Provider and a Trainer?
I wish to become a NDORS Course Provider. What do I need to do?
Why is it Three Years before I can Attend another Course?
Is there a Pass or Fail on these Courses?
I have a Venue that may be Suitable for NDORS Courses. Who do I Contact?
How do I Become an Instructor?
Problems booking?
Forgotten/Lost Reference Number
How do I find a course?
Physical Classroom Course Update
Course Offer Withdrawn
I have Lost my Police Correspondence.
I want to Change my Course Date or Time
I need to Re-Book my Course.
I have Lost my Driving Licence.
I've Missed my Course
I have Missed my Deadline to Book a Course
I need a Translator or Interpreter for my Course. How do I Arrange this?
My Driver Number is not Recognised, What can I do?
Your Website Will Not Accept my Details or my Driving Licence Number.
I have Booked a Course but Not Recieved any Confirmation. What do I Do?
How do I Book a Course?
I Dont Have my Driving Licence Number. How can I Book a Course?
Your identification requirements for courses.
Can I produce Photo ID on my Mobile Phone or Device?
Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?
ID Requirements for Courses
About
Scheme background
Instructors
Trainers
Assessors
Trends & Statistics
Quality Assurance
About UKROEd
Complaints
Stay Safe
The Road Safety Trust
Courses
Course Providers
Become a Course Provider
Course locations
Testimonials
Useful Information and Links
FAQs
Documents
Latest
News
Road Safety & Social Media
Diversity & Inclusion
Opportunities / Vacancies
Events
Full Calendar
Members
Book a course