FAQs

Follow the Link to the UKROEd Diversity & Inclusion Strategy

Forgotten/Lost Reference Number

How do I find a course?

I need to Change/Update my Email Address/Password

Full List of Course Providers

Cheshire

DriveSafe

Drivetech

Dyfed Powys

Essex

Gloucestershire

Hampshire

Hartlepool

Hertfordshire

Humberside

Kent

Lancashire

Leicester

Lincolnshire

Norfolk

Suffolk

Sussex

Staffordshire

TTC

Warwickshire

Use of Mobile Phone and Other Devices on NDORS Course

Additional Requirements

Breastfeeding

How do I Access my Virtual Course?

I have Lost my Driving Licence.

I've Missed my Course

What do I Wear for a Course - Is there a Dress Code?

Standards of Conduct

Can I produce Photo ID on my Mobile Phone or Device?

I Arrived Late for my Course and Refused Entry. What do I do now?

What can I do to Prepare for the Course?

I need a Translator or Interpreter for my Course. How do I Arrange this?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

ID Requirements for Courses

I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

Additional Requirements

Breastfeeding

I need a Translator or Interpreter for my Course. How do I Arrange this?

Course Costs - iSCD Safe & Considerate Driving - Part 1 Virtual Part 2 On-Road

Course Costs - iWDU/What's Driving Us - Virtual

Course Costs - YBYL/Your Belt Your Life - Seatbelt Course

Course Costs - SCC Safer Cycling Course

Course Costs - SCD - Safe & Considerate Driving Course

Course Costs - RiDE

Course Costs - iNMAC - National Motorway Awareness Course - Virtual

Course Costs - iNSAC - National Speed Awareness Course - Virtual

What Methods of Payment can I make for the Course and When do I need to Pay

Can I Pay for my Course by Instalments?

I did not complete my Course. What happens now?

I want to Change my Course Date or Time

I need to Re-Book my Course.

I've Missed my Course

I have Missed my Deadline to Book a Course

I Arrived Late for my Course and Refused Entry. What do I do now?

Is there a Pass or Fail on these Courses?

How do I find a course?

How do I Access my Virtual Course?

I have Booked a Course but Not Recieved any Confirmation. What do I Do?

How Long will you Keep my Details on your System?

How is my Information Passed to UKROEd?

Do you have a Privacy Policy?

Can my Identity be Protected on a Course?

Is the Course Booking Website Secure?

Will I be Filmed or have my Picture Taken on the Course?

I have Lost my Driving Licence.

Can I produce Photo ID on my Mobile Phone or Device?

Can I have a Course if I Hold a Provisional Licence?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

My Driver Number is not Recognised, What can I do?

My Driving Licence was Issued Outside GB, Can i Still Have a Course?

ID Requirements for Courses

Your Website Will Not Accept my Details or my Driving Licence Number.

I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

I Dont Have my Driving Licence Number. How can I Book a Course?

Where do I send Media Enquiries

Providing Course Feedback to UKROEd

Forgotten/Lost Reference Number

What is my Course Fee used for?

Use of Mobile Phone and Other Devices on NDORS Course

Breastfeeding

I have Lost my Police Correspondence.

I want to Change my Course Date or Time

I need to Re-Book my Course.

I have Lost my Driving Licence.

I've Missed my Course

What do I Wear for a Course - Is there a Dress Code?

Standards of Conduct

I have Missed my Deadline to Book a Course

I Arrived Late for my Course and Refused Entry. What do I do now?

Why is it Three Years before I can Attend another Course?

What can I do to Prepare for the Course?

What Methods of Payment can I make for the Course and When do I need to Pay

When did I Last Attend a Course?

I need a Translator or Interpreter for my Course. How do I Arrange this?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

If I take the Course do I still have to Pay a Fine and have Points on my Licence?

My Driver Number is not Recognised, What can I do?

Do I have to Take a Course Where I Committed the Offence?

My Driving Licence was Issued Outside GB, Can i Still Have a Course?

Is there a Pass or Fail on these Courses?

If I Dont Take a Course I have been Offered, can i Take a Course in the Future?

ID Requirements for Courses

Can I have a Motorway Awareness Course if I have Attended a Speed Awareness Course?

Can I Pay for my Course by Instalments?

Can my Identity be Protected on a Course?

How Many Course Attendees will be in the Car for the On-Road Element of my Course?

Will I be Filmed or have my Picture Taken on the Course?

When does the Date Start for the 3 Year Rule?

Can a Person Attend More than One Course in 3 Years?

I have Booked a Course but Not Recieved any Confirmation. What do I Do?

If I am Supervising a Learner Driver who Commits an Offence, Will I be Offered a Course?

How do I Book a Course?

I Dont Have my Driving Licence Number. How can I Book a Course?

Is Attendance on a NDORS Course a Conviction?

Can I Take a NDORS Course to Reduce my Current Penalty Points?

Will the Course Attendance Affect my Insurance?

Will the Course Attendance Affect my Insurance?

Making a Complaint

How do I Become a Trainer?

What is the Difference between a Course Provider and a Trainer?

I wish to become a NDORS Course Provider. What do I need to do?

Why is it Three Years before I can Attend another Course?

Is there a Pass or Fail on these Courses?

I have a Venue that may be Suitable for NDORS Courses. Who do I Contact?

How do I Become an Instructor?

Forgotten/Lost Reference Number

How do I find a course?

Course Offer Withdrawn

I have Lost my Police Correspondence.

I want to Change my Course Date or Time

I need to Re-Book my Course.

I have Lost my Driving Licence.

I've Missed my Course

I have Missed my Deadline to Book a Course

I need a Translator or Interpreter for my Course. How do I Arrange this?

My Driver Number is not Recognised, What can I do?

Your Website Will Not Accept my Details or my Driving Licence Number.

I have Booked a Course but Not Recieved any Confirmation. What do I Do?

How do I Book a Course?

I Dont Have my Driving Licence Number. How can I Book a Course?

Can I produce Photo ID on my Mobile Phone or Device?

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element?

ID Requirements for Courses