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Latest Update on Coronavirus

FAQs

Please browse our FAQs below or start a search

Public FAQs

About UKROEd's Diversity & Inclusion Strategy

Follow the Link to the UKROEd Diversity & Inclusion Strategy

Accessing The Offer Portal - Register & Book Your Course

How do I find a course?
I need to Change/Update my Email Address/Password
Booking my Virtual Course

Accessing Your Course & Your Course Provider

Full List of Course Providers
Cheshire
DriveSafe
DriveTech
Dyfed Powys
Essex
Gloucestershire
Hampshire
Hartlepool
Hertfordshire
Humberside
Kent
Lancashire
Leicester
Lincolnshire
Norfolk
Suffolk
Sussex
Staffordshire
TTC
Warwickshire

Attending a Course

Use of Mobile Phone and Other Devices on NDORS Course
Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
Additional Requirements
Breastfeeding
How do I Access my Virtual Course?
I have Lost my Driving Licence.
I've Missed my Course
What do I Wear for a Course - Is there a Dress Code?
Standards of Conduct
Can I produce Photo ID on my Mobile Phone or Device?
I Arrived Late for my Course and Refused Entry. What do i do now?
What can I do to Prepare for the Course?
I need a Translator or Interpreter for my Course. How do I Arrange this?
ID Requirements for Courses
I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

Clients with Additional Requirements

Additional Requirements
Breastfeeding
I need a Translator or Interpreter for my Course. How do I Arrange this?

Course Costs

Course Costs - iSCD Safe & Considerate Driving - Part 1 Virtual Part 2 On-Road
Course Costs - iWDU/What's Driving Us - Virtual
Course Costs - YBYL/Your Belt Your Life - Seatbelt Course
Course Costs - SCC Safer Cycling Course
Course Costs - SCD - Safe & Considerate Driving Course
Course Costs - RiDE
Course Costs - iNMAC - National Motorway Awareness Course - Virtual
Course Costs - iNSAC - National Speed Awareness Course - Virtual
What Methods of Payment can I make for the Course and When do I need to Pay
Can I Pay for my Course by Instalments?

Courses - Failing to Attend/Complete

I did not complete my Course. What happens now?
I want to Change my Course Date or Time
I need to Re-Book my Course.
I've Missed my Course
I have Missed my Deadline to Book a Course
I Arrived Late for my Course and Refused Entry. What do i do now?
Is there a Pass or Fail on these Courses?

Courses - Virtual/Online Access & Requirements

Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
What is a virtual/online course?
How do I find a course?
How do I Access my Virtual Course?
I have Booked a Course but Not Recieved any Confirmation. What do I Do?

Data & Information Management

How Long will you Keep my Details on your System?
How is my Information Passed to UKROEd?
Do you have a Privacy Policy?
Can my Identity be Protected on a Course?
Is the Course Booking Website Secure?
Will I be Filmed or have my Picture Taken on the Course?

Driving Licences

I have Lost my Driving Licence.
Can I produce Photo ID on my Mobile Phone or Device?
Can I have a Course if I Hold a Provisional Licence?
My Driver Number is not Recognised, What can i do?
My Driving Licence was Issued Outside GB, Can i Still Have a Course?
ID Requirements for Courses
Your Website Will Not Accept my Details or my Driving Licence Number.
I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?
I Dont Have my Driving Licence Number. How can I Book a Course?

Feedback

Where do I send Media Enquiries
Providing Course Feedback to UKROEd

General questions asked about courses.

What is my Course Fee used for?
Use of Mobile Phone and Other Devices on NDORS Course
Why is the iSCD/Safe & Considerate Driving Course in Two Parts?
Breastfeeding
I have Lost my Police Correspondence.
I want to Change my Course Date or Time
I need to Re-Book my Course.
I have Lost my Driving Licence.
I've Missed my Course
What do I Wear for a Course - Is there a Dress Code?
Standards of Conduct
I have Missed my Deadline to Book a Course
I Arrived Late for my Course and Refused Entry. What do i do now?
Why is it Three Years before I can Attend another Course?
What can I do to Prepare for the Course?
What Methods of Payment can I make for the Course and When do I need to Pay
When did I Last Attend a Course?
I need a Translator or Interpreter for my Course. How do I Arrange this?
If I take the Course do I still have to Pay a Fine and have Points on my Licence?
My Driver Number is not Recognised, What can i do?
Do I have to Take a Course Where I Committed the Offence?
My Driving Licence was Issued Outside GB, Can i Still Have a Course?
Is there a Pass or Fail on these Courses?
If I Dont Take a Course I have been Offered, can i Take a Course in the Future?
ID Requirements for Courses
Can I have a Motorway Awareness Course if I have Attended a Speed Awareness Course?
Can my Identity be Protected on a Course?
Can I Pay for my Course by Instalments?
How Many Course Attendees will be in the Car for the On-Road Element of my Course?
Will I be Filmed or have my Picture Taken on the Course?
Can a Person Attend More than One Course in 3 Years?
I have Booked a Course but Not Recieved any Confirmation. What do I Do?
When does the Date Start for the 3 Year Rule?
If I am Supervising a Learner Driver who Commits an Offence, Will I be Offered a Course?
How do I Book a Course?
I Dont Have my Driving Licence Number. How can I Book a Course?
Is Attendance on a NDORS Course a Conviction?
Can I Take a NDORS Course to Reduce my Current Penalty Points?
Will the Course Attendance Affect my Insurance?

Insurance

Will the Course Attendance Affect my Insurance?

Making a Complaint

Making a Complaint

NDORS Courses

How do I Become a Trainer?
What is the Difference between a Course Provider and a Trainer?
I wish to become a NDORS Course Provider. What do I need to do?
Why is it Three Years before I can Attend another Course?
Is there a Pass or Fail on these Courses?
I have a Venue that may be Suitable for NDORS Courses. Who do I Contact?
How do I Become an Instructor?

Problems booking?

How do I find a course?
Physical Classroom Course Update
Course Offer Withdrawn
I have Lost my Police Correspondence.
I want to Change my Course Date or Time
I need to Re-Book my Course.
I have Lost my Driving Licence.
I've Missed my Course
I have Missed my Deadline to Book a Course
I need a Translator or Interpreter for my Course. How do I Arrange this?
My Driver Number is not Recognised, What can i do?
Your Website Will Not Accept my Details or my Driving Licence Number.
I have Booked a Course but Not Recieved any Confirmation. What do I Do?
How do I Book a Course?
I Dont Have my Driving Licence Number. How can I Book a Course?

Your identification requirements for courses.

Can I produce Photo ID on my Mobile Phone or Device?
ID Requirements for Courses
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