Norfolk County Council Digital NDORS Course FAQ’s:

Below are answers to the most frequently asked questions regarding the digital online NDORS courses we provide.

1. How do I contact my course provider?

Contact details for Norfolk County Council can be found on your booking confirmation sent to you by e-mail. You can contact us by calling 01603 638136 during office hours or alternatively e-mail us: [email protected]

2. What will I need for my course?

To attend your digital course, you will need access to a laptop or tablet with a good internet connection. While smartphones can be used, a larger screen is recommended for a more effective experience. Please ensure your device has enough power to last the duration of the course by keeping it plugged in to a mains supply. We recommend using an audio headset for privacy, though it is not essential. You must be in a private room without disturbances during the course. Please have a pen and paper ready for notes.

Photographic identification is required to attend your course. Photocopies and images will not be accepted.

Please read our Terms & Conditions  

3. What platform is the course running on?

Your digital course will be presented using Zoom.

Joining instructions and the Zoom link will be emailed to you 48 hours before your course date.

If you are using a smartphone or tablet, you may wish to install the Zoom app in advance. You may need to adjust the audio settings for the app on your specific device.

4. How do I access my course?

You will access your course via the Zoom web link that is e-mailed to you 48 hours before your course date. If you have installed the Zoom app on your tablet or smart phone device, you can also access your course using the Meeting ID and password.

5. I have booked my course, when will I receive my joining instructions & where do I find them?

Your joining instructions will be e-mailed to you 48 hours before your course date. Please note we will use the e-mail address you have provided when making your booking with us so please ensure these details are correct.

If you do not receive your joining instructions within the timescale listed above, please check your spam/junk mail box or contact us immediately by calling 01603 638136 (during office hours) or by e-mail: [email protected]

6. I am about to take my course but cannot access it, where do I find my joining instructions?

Please check your junk/spam mailbox. Please note we rely on your e-mail address being correct at the point of your booking.

If you have unsubscribed from receiving e-mails from our booking system, [email protected], please contact our office immediately.

7. I am not very technical and am worried that I will not be able to take my course, what help is available for this?

If you have the required equipment to attend an online course, a friend or family member can help you log into your course. However, they must vacate the area when your course starts.

If you do not have the necessary equipment or assistance to attend your course online, you can check availability to attend a classroom course face to face.

8. I may need an interpreter for my course; how do I arrange this?

You may have a friend or family member attend your course to assist with interpretation. They must be aged 17 or over, and their details, such as name and relationship to you, must be confirmed with our office before your course date. They will need to provide photographic identification and stay with you for the duration of the course.

If you require Norfolk County Council to arrange an interpreter for you, please provide us with full details, including the language required and the date and time of your booking. Please note that you must give us at least 10 days’ notice to book an interpreter, this may require changing your course date/time. Please contact our office on 01603 638136 (during office hours) or by email at [email protected].

9. What happens if I have technical difficulties and lose connection during my course?

Your course trainer will unlock the course for 10 minutes to allow you to re-join. If you are not successful within this timescale, you will need to contact our office to re-book.

10. What if my contact details have changed, how do I update these?

To update your contact details, such as telephone number or email address, please log into your DORS account using your email address and password.

You can update your details under the “Manage My Details” page.

11. How can I check when my course is booked?

To check your booking, please log into your DORS account using your email address and password.

Click on “Access My Course.” This information is also emailed to you upon booking.

12. I want to change my course date; how do I do this?

To change your course date, please log into your DORS account.

Select “Access My Courses” and click “re-book a course” you will be redirected to the Norfolk booking portal.

You can re-book a course with us online or over the telephone free of charge, so long as you provide at least 48 hours’ notice from the original date booked. If you fall within this timescale, the “re-schedule” button will appear on screen. If it does not, you will need to contact our office on 01603 638136.

13. I am trying to book online but the pay button is not visible.

To successfully book a course online you must select your course by date, venue name (i.e. NSAC, WDU or NRRAC) and venue location (this will be ONLINE). Once all three are successfully selected, the pay option will appear on screen.

14. There are no courses available online, how can I book my course?

When you log into the DORS offer portal, the system will default to the area based on your postal address. If there are no courses available within your timescale, please widen your search options to other course providers. To do this, type a location such as “Suffolk” into the “Course Location” search bar and click “Search.” The map with yellow drop pins will highlight providers running digital online courses.

15. I would like to attend a Classroom based course; how can I book one?

Classroom courses are available to book online or by telephone Monday to Friday from 9am to 5pm. Locations and places may be limited. To check availability please log into your DORS account or contact our office on 01603 638136.

16. I am currently breastfeeding; will this affect my digital course?

You will be allowed time to breastfeed. Details about timings will be discussed directly with your trainer during the private sign-in process. Please ensure this is declared under “Special Requirements” when making your booking.

17. I have specific medical issues; how will this affect my course.

Please declare any special requirements when making your booking. This information can be discussed with your trainer during the private sign-in process.

18. I have been offered a Safe & Considerate Driving course, how do i book this?

Safe & Considerate Driving courses can only be booked by telephone. Please call 01603 638136 during office hours.