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FAQs

Dyfed Powys

Dyfed Powys Police FAQ’s

 1 How do I contact my course provider?

By phone: 01267 226479 (phone lines are open between 9am and 12.30pm Monday to Friday).  If phone lines are busy or if you are calling outside of these hours, please leave a message with your name and contact number and we will return your call as soon as possible.

Email enquiries can also be sent to [email protected]

  1. What will I need for my course?

You will require access to a laptop or tablet device and have a good internet connection.  Smart phones may be used however the course will be far more effective if you have a larger screen.  Your device will need to have enough power to last the duration of the course so it is best to keep it plugged in to a mains supply.

You must be in a private room when completing the course, away from any distractions.

You must provide official photographic identification to attend the course.  Examples are a photocard driving licence, passport, work ID badge, blue badge, firearms certificate/shotgun licence etc.  If you are unsure if your identification is acceptable, please contact us prior to your course.

A pen, marker pen and paper will also be required during the course.

 3 What platform is the course running on?

The course will take place online using the digital platform Microsoft Teams.

If using a tablet or smartphone, we recommend that you install the Microsoft Teams app in sufficient time before your course.  There is no cost to download the app.

You can also join a meeting via a web browser or desktop app.

We strongly recommend you test the system in advance of your course time to avoid any last minute issues.

  1. How do I access my course?

Joining instructions will be emailed to you a week before your course from ‘Fastform online bookings’. Please check your junk, spam or promotions folders if not received in your main inbox.

The joining instructions will include the link/URL for your course.

Once you have connected to the course, you will be automatically placed into a waiting room where you will see the name of the course and a message to confirm that the trainer will admit you in due course.  

 We’ve created a video for you to watch which provides further information on how to join your course:

English: https://youtu.be/Lw5zgeDv2-E

Welsh: https://youtu.be/laj2GDu1v9E

  1. I am not very technical and am worried about completing the course. What help is available?

You will be allowed to have a friend or family member to help you log onto your course however they will be required to vacate the room when your course starts.

If you do not have the equipment or help required to attend your course, you will need to review the options sent to you by the Police force that sent you the offer letter.

  1. What happens if I have technical issues whilst connecting or I lose connection during the course?

Check you are as close as possible to your internet router.  Turn off other devices that require the internet in order to help strengthen the signal.

If you experience issue with connecting, log out and back in as this may help.  Ensure you are joining with video and audio on when the prompt appears.

If you lose connection during the course, click on the original link that you initially joined the course with, you will re-enter the waiting room and your trainer will be alerted that you have re-joined. If you are not successful in re-joining, you will need to contact the office and you will have an opportunity to re-book the course, subject to availability.

  1. I’m late for my course and the trainer has not granted me access. What should I do?

 You must contact the Driver Re-Training Scheme as soon as possible to see if your course can be re-arranged.  Terms and conditions may apply.

  1. I do not have childcare provision. How do I attend the online course?

It is a requirement to be able to complete the course in a private room away from distractions to allow you to concentrate and fully engage.  If this is not possible, you will need to consider the other options available to you.  Courses are however delivered at different times of the day to include evenings and on a Saturday therefore please consider which options is best suited for your circumstances.

  1. There are no courses available online. What do I do?

Please contact the Driver Re-Training Scheme on 01267 226479 or by emailing [email protected] who will make every effort to assist you.


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