Frequently asked questions
Telephone enquiries and bookings – 01772 410950
Email enquiries – [email protected]
All courses are completed using video conferencing, at home using a suitable device with a front facing camera and microphone – please do not travel to any of our venues to complete your course.
The online course is delivered using the Zoom platform. This can be accessed via a PC, laptop, tablet or smart phone and we will send you full instructions on how to access Zoom when you book your course.
We strongly recommend you try using Zoom before your course to familiarise yourself. Maybe ask a friend or relative to set up a meeting for you to join before your course date. The Zoom website also holds a wealth of information to help you join zoom.us
You can also set up a test meeting on the zoom website by following zoom.us/test
You do not have to pay for Zoom; once you have paid your course fee you will not be charged further.
Unfortunately, classroom courses are not available due to COVID-19 and social distancing guidelines. It is not possible to wait until such time as it might be appropriate to run them again. You may wish to speak with friends or family members who can help you with unfamiliar technology. Whilst you need to be on your own to complete the course, we are happy for you to have someone with you on the day initially to help you get set up.
If you have any concerns, please telephone us or contact us by email.
At least 24 hours before your course is due to start you will receive an email containing a link to the classroom course. Please click on this link 15 minutes before your course is due to start.
If you do not receive an email containing the classroom link, please check your junk/spam email folder before contacting us by phone or email.
You will need to show photo ID to the trainer before your course starts. Copies of ID will not be accepted. If you do not have photographic ID please contact us by email or telephone.
You will need a quiet space with no interruptions and a stable internet signal.
Please have a pen and paper to hand.
You will need to join the course 15 minutes before the start time. If you are late you may not be permitted to join the course.
The course is two and a half hours long from start to finish, with a 10-15-minute break about half way through.
It’s advisable to be close to your internet router. If you have other devices that require the internet, switch them off and this will strengthen your signal.
Zoom will prompt you to enable your audio and video, ensure you click allow when prompted to do so. If you have not done this, try logging out of Zoom and click on the classroom link again.
If your microphone or camera is not working you may need change app permission for zoom:
If on an Android device (Samsung, Huawei etc) follow: https://support.google.com/android/answer/9431959?hl=en
If on an Apple device follow:
If problems persist please contact us by telephone, or email when our lines are closed.
Please give as much notice as possible if you need to reschedule your course. You can contact us by email or preferably by phone. Administration charges may apply – please refer to our terms and conditions as detailed in your booking confirmation email.
Please contact us as soon as possible by telephone or email. If you do not contact us within one working day you will automatically be referred back to the police force that issued your ticket.
If not, consider contacting us.