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FAQs

Sussex Driver Training

Sussex Driver Training – Digital Classroom

FAQ’S

How do I contact my course provider?

You can contact Sussex Driver Training by telephone on 0330 222 8999, our telephone lines are open Monday to Friday 9am-3pm. Alternatively, you can email us at [email protected] at any time (please note this inbox will only be monitored periodically over the weekend and therefore it may take longer to get back to you if you contact us at this time).

What will I need to complete the online course?

Requirements needed to allow you to complete the online course:

  • An internet enabled device with webcam/microphone/speakers for example tablet, smart phone laptop and PC. It is advised to have a charging lead and charging point nearby if using a wireless device.
  • Steady internet connection.
  • Quiet room, alone with no disturbances.
  • Engagement will be required throughout the course.
  • Pen and Paper.

What platform do you use?

At Sussex Driver Training we operate our Digital courses via Zoom video conferencing; you can find further information about zoom https://zoom.us/

Do I need to make an account with Zoom?

No this is not essential, when joining our courses you are being invited on to our licenced business platform therefore you are not required to have an account and if you do have an account anyway you will not be restricted by the type of account you have.

How do I join the course?

As per the instructions contained in your confirmation we strongly advise you download the ‘Zoom Cloud Meetings’ App in advance of joining your course. You will receive a separate email 48 hours before your course start date/time containing the zoom joining details.

At least 15 minutes prior to the course start, open your zoom app, select ‘join a meeting’ and input your meeting ID followed by your password.

The ‘Zoom Cloud Meetings’ app can be downloaded from your device’s app store or by visiting the official zoom website – https://zoom.us/

Further Guidance

For further information about your course, please follow the youtube video link below. The video will advise what you need to do in preparation for your course and also what will happen on the day: https://youtube.com/embed/OpB_CRyHbII

We strongly advise you to watch this video if you are unfamiliar with zoom.

PLEASE NOTE YOU CANNOT ACCESS YOUR COURSE VIA THIS LINK.

For your full detailed joining instructions please refer to your course confirmation or contact us to seek further technical support.

I have booked my course, when will I receive my joining instructions and where do I find them?

You should receive your joining instructions at the time of booking by way of your course confirmation email, sent to the email address you provided at the time of booking.

Further to this, you will receive a separate email exactly 48 hours before your course start date/time containing the zoom joining details i.e. meeting ID and password. This email will be sent to you with the subject ‘Your Online Digital Course – SSX…’

It is always worth checking your junk/spam folders when trying to locate these emails however if you have not received either them please contact us urgently.

What should I do if I haven’t received my course joining details 48 hours before my course?

If you do not receive a second email 48 hours before your course with the subject “Your Online Digital Course – SSX” containing the zoom joining details, firstly, check your junk/spam/trash folders. If still unable to locate, you must contact us at least 24 hours before your course to inform us and we will duly provide you with the details.

You can contact us via telephone 03302228999 (Mon-Fri 09:00am-3:00pm) or email [email protected] .

Failure to notify us with sufficient notice could result in you having to pay a £45 rebooking fee to access another course.

I am about to take my course but cannot access it, where do I find my joining instructions?

As stated above, your joining instructions will be sent to you via the email provided at the time of booking however if you are struggling to locate them and are due to join your course please contact us by telephone or email marking as urgent and we will do our best to assist you.

I am not very technical and I am worried that I won’t be able to take my virtual/online course, what help can I get from my course provider?

There are several different options we can offer you at Sussex Driver Training:

  • Firstly, all of our call handlers should be able to talk you through the joining process step by step and advise you on any issues you have.
  • In addition, we also offer a full test run service with one of our technical advisors where we can set up a mock run in advance of your course and you can be guided through the process step by step over the telephone and zoom.
  • If you need to have a Carer/support worker present to support you during the course, we are more than happy for you to have this member assist you to set up or alternatively, stay with you throughout the course however we do require their full name and some form of photo ID if you wish to have them present throughout the course.

If you would like to arrange a test run or talk through any issues with one of our technical advisors please do not hesitate to contact us on via telephone 03302228999 (Mon-Fri 09:00am-3:00pm) or email [email protected] .

Who will be on the course with me?

Up to 8 other clients that have committed a similar offence to yourself and is delivered by 1 NDORS (National Driver Offender Retraining Scheme) registered trainer. Please be advised that there may well be an NDORS Quality Assurance Manager present on the course who will make themselves known to you.

What time do I need to log on to join my course?

 You will need to log in to the course 15 minutes prior to the course start time.

This is a one-day course. Registration will take place in the first 15 minutes of the course start time. There is a 10 minute break during the session.

What happens if I’m late?

If you arrive after the course is fully underway you will be locked out in the virtual waiting room and will need to contact the course provider.

Can I do a course if I am hard of hearing?

Yes, we will always try to accommodate all our clients’ needs so that they are able to complete a course if they wish to do so. We can turn on the Live Captioning, we can provide a BSL Interpreter or you can bring have your own signer.  For further advice and guidance please call our team on 0330 222 8999 Monday – Friday 9.00am-3.00pm or email [email protected]

What happens if I have difficulties when trying to log in?

If you have any difficulties whilst trying to log in please do not hesitate to contact us via telephone or email as we will always do our best to assist you get on to the course. Please note unfortunately at present this assistance is only available Monday-Friday.

Should I agree to the Zoom Terms and Conditions?

Yes, you will need to agree to the T’s & C’s to continue.

Should I allow Zoom to access my camera and microphone?

Yes, this is an interactive video conference so you will be required to use both your microphone and camera to access the course.

How do I know I am in the right place and on the right course?

You will be issued a unique event code and password that can only be used at this training course. Your link and password will allow you enter the virtual waiting room. You know you are in the correct place as you will be greeted with a message stating you are in your NDORS course waiting room and your trainer will be with you shortly.

I am logged in and can see my trainer but I cannot hear?

You may need to connect to audio separately. You can do this by looking in the bottom left hand corner of the screen (You may need to tap the screen first), then locating the ‘join/connect with audio button’. Thereafter, agree the additional prompt to connect via internet/computer/device audio.

What ID do I need to show and how do I do this?

Photo-card licence:

You must bring and produce your current photo-card licence, see T & C’s for further information.

Passport

Paper driving licence (with no photo-card):

You must bring and produce both your licence and a passport or similar official photographic means of identification.

Provisional licence:

If you are a provisional licence holder, you must make us aware at the time of booking so that special arrangements can be made.

If you have a Non-European driving licence:

You must bring and produce your licence and any other appropriate documents showing proof of entry into the UK.

You show your ID by simply holding it up to the camera when the trainer asks during the individual registration process.

Please refer to the course confirmation for further information re photographic ID and what to do if it has been lost/stolen/misplaced.

Can I move around during the course?

No, as this is distracting for the trainer and other clients.

What happens in the classroom?

The NDORS registered trainer will first register you on the course and check your ID against your photocard driving licence/full paper licence and passport. He/She will then go through ground rules/housekeeping with you (do’s and don’ts of the course). The course will then begin with a series of modules and videos along with group discussions and activities. All clients must make a positive contribution and take part in the discussions.

“To protect everyone’s privacy, you must not take any screen shots, photographs or recordings of the course today.  UKROEd actively monitor all social media channels and if a data breach is discovered this will be fully investigated.  This will lead to your course attendance being void and you will be referred back to the Police who will issue you with the penalty of three points and a fine.” 

What happens if I have technical problems or lose connection during my course?

Should you lose connection at all, the meeting with only be kept open for a period of 5 minutes. You will need to re-join via the original method. If you are able to do so within the 5 minute window but are greeted with a message that the meeting is locked you will need to continually retry for the full five minute period until the Trainer has been able to open your meeting.

If you are still unsuccessful in re-joining, you will need to contact the Driver Training Team on the contact details below.

What happens next?

After attending and successfully completing the course the date of course completion is recorded and held on a National Database. If you are involved in another road traffic incident, falling under the same criteria within 3 years of the course completion date, a second course will not be offered in lieu of proceedings.

What happens if I do not complete the course?

Some clients are unable to take up the course dates we offer; some change their mind and decide they do not want to attend a course after all; some find they are unable to pay in full in advance of attending; some clients only attend for part of their course. In such cases, we inform the police that we are unable to put the client through a course. The police will then continue with the prosecution. But in the first instance please contact our team on the number below to see what options are available to you.

Who do I contact for further information?

Driver Training Team Phone: 0330 222 8999

E-mail: [email protected]


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