Sussex

Sussex Driver Training – Digital Classroom

FAQ’S

How do I contact my course provider?

You can contact Sussex Driver Training by telephone on 0330 222 8999, our telephone lines are open Monday to Friday 9am- 3:30pm. Alternatively, you can email us at [email protected] at any time (please note this inbox will only be monitored periodically over the weekend and therefore it may take longer to get back to you if you contact us at this time).

What will I need to complete the online course?

Requirements needed to allow you to complete the online course:

• Photographic Identification e.g. Photo-card Driving Licence or Passport
• An internet enabled device with webcam/microphone/speakers for example tablet, smart phone laptop and PC. It is advised to have a charging lead and charging point nearby if using a wireless device.
• Steady internet connection.
• Quiet room, alone with no disturbances.
• Engagement will be required throughout the course.
• Pen and Paper.

What platform do you use?

At Sussex Driver Training we operate our Digital courses via Zoom video conferencing; you can find further information about zoom https://zoom.us/

Do I need to make an account with Zoom?

No this is not essential, when joining our courses, you are being invited on to our licenced business platform therefore you are not required to have an account and if you do have an account anyway you will not be restricted by the type of account you have.

How do I join the course?

As per the instructions contained in your course booking confirmation, we strongly advise you download the ‘Zoom Cloud Meetings’ App in advance of joining your course. You will receive a separate email 48 hours before your course start date/time containing the zoom joining details.

At least 15 minutes prior to the course start, open your zoom app, select ‘join a meeting’ and input your meeting ID followed by your password.

The ‘Zoom Cloud Meetings’ app can be downloaded from your device’s app store or by visiting the official zoom website – https://zoom.us/

Further Guidance

For further information about your course, please follow the youtube video link below. The video will advise what you need to do in preparation for your course, what will happen on the day and what to do if things go wrong also what will happen on the day:  https://www.youtube.com/embed/RQt7FuMxS5U

We strongly advise you to watch this video if you are unfamiliar with zoom.

PLEASE NOTE YOU CANNOT ACCESS YOUR COURSE VIA THE ABOVE LINK.

For your full detailed joining instructions please refer to your course confirmation or contact us to seek further technical support – This should be done prior to the course date.

I have booked my course, when will I receive my joining instructions and where do I find them?

You should receive your joining instructions at the time of booking by way of your course confirmation email, sent to the email address you provided at the time of booking.

Further to this, you will receive a separate automated email exactly 48 hours before your course start date/time containing the zoom joining details i.e. meeting ID and password. This email will be sent to you with the subject ‘Your Online Digital Course – SSX…’ (Course Reminder SSX …)

Please be sure to check your junk/spa/ trash or PROMOTIONS folders when trying to locate the Reminder email,  however if you are unable to locate the email after checking the above folders then please contact us urgently by email to [email protected] or call 0330 222 8999 Monday – Friday 9.00am-3.30pm.

What should I do if I haven’t received my course joining details 48 hours before my course?

If you do not receive a second email 48 hours before your course with the subject Reminder Your Online Digital Course – SSX” (Course Reminder SSX ..) containing the zoom joining details, firstly, check your junk/spa/ trash or PROMOTIONS folders when trying to locate the Reminder. If still unable to locate, you must contact us at least 24 hours before your course to inform us and we will duly provide you with the details.

You can contact us via telephone 03302228999 (Mon-Fri 09:00am-3:30pm) or email [email protected] .

Failure to notify us with sufficient notice could result in you having to pay a £45 rebooking fee to access another course.

I am about to take my course but cannot access it, where do I find my joining instructions?

As stated above, your joining instructions will be sent to you via the email provided at the time of booking however if you are struggling to locate them and are due to join your course,  please contact us by telephone or email marking as urgent and we will do our best to assist you.

I am not very technical, and I am worried that I won’t be able to take my virtual/online course, what help can I get from my course provider?

There are several different options we can offer you at Sussex Driver Training:

• Firstly, all of our call handlers should be able to talk you through the joining process step by step and advise you on any issues you have.
• In addition, we also offer a full test run service with one of our technical advisors where we can set up a mock run-in advance of your course and you can be guided through the process step by step over the telephone and zoom.
• If you need to have a Carer/support worker present to support you during the course, we are more than happy for you to have this member assist you to set up or alternatively, stay with you throughout the course however we do require their full name and some form of photo ID if you wish to have them present throughout the course.

If you would like to arrange a test run or to talk through any issues with one of our technical advisors please do not hesitate to contact us on via telephone 03302228999 (Mon-Fri 09:00am-3:30pm) or email [email protected] .

Who will be on the course with me?

Up to 8 other clients that have committed a similar offence to yourself. The course   and is delivered by an NDORS (National Driver Offender Retraining Scheme) registered trainer. Please be advised that there may well be an NDORS Quality Assurance Manager present on the course who will make themselves known to you.

What time do I need to log on to join my course?

 You will need to log in to the course 10-15 minutes prior to the course start time.

This is a one-day course. Registration will take place in the first 20 minutes of the course start time. There is a 10 minute break during the session.

What happens if I’m late?

If you arrive after the course is fully underway you will be locked out in the virtual waiting room and will need to contact the course provider.

Can I do a course if I am hard of hearing?

Yes, we will always try to accommodate all our clients’ needs so that they are able to complete a course if they wish to do so. We can turn on the Live Captioning Service, (we can – this wording can be removed) provide a BSL Interpreter or you can bring have your own signer.  For further advice and guidance please call our team on 0330 222 8999 Monday – Friday 9.00am-3.30pm or email [email protected]

Our colleagues at Drivesafe do offer a course in the deaf language and can be contacted at [email protected]

What happens if I have difficulties when trying to log in?

If you have any difficulties whilst trying to log in to your course please do not hesitate to contact us via telephone or email as we will always do our best to assist you get on to the course. Please note unfortunately at present this assistance is only available Monday-Friday.

Basic Trouble Shooting Tips

Where possible please ensure you have downloaded the ZOOM Cloud Meeting app in advance. If you already have the zoom app downloaded on to your device please ensure you have updated this to the latest version ahead of your course.

If using Zoom for the first time, please ensure you agree to the Zoom T&C’s.

Allow Zoom to access both your camera and microphone.

Later on, you will be shown a preview screen asking you to join with video.

Don’t worry if you are in the waiting room for up to 20-30 minutes as your trainer will be registering the other participants, please ensure you use this time to have your photocard driver licence ready for registration.

If you cannot hear your Trainer, please ensure you have connected to audio – You may need to tap screen and then in the bottom left-hand corner and click join/connect with audio thereafter agree the additional prompt to connect via internet/computer/device audio.

Should you lose connection at all, the meeting with only be kept open for a period of up to 10 minutes. You will need to re-join via the original link. If you are able to do so within the 10 minute window but are greeted with a message that the meeting is locked you will need to continually retry the original link for the five minute period until the Trainer has been able to open your meeting

Please ensure that you are connected to the WIFI and NOT CELLULAR

Should I agree to the Zoom Terms and Conditions?

Yes, you will need to agree to the T’s & C’s to continue.

Should I allow Zoom to access my camera and microphone?

Yes, this is an interactive video conference so you will be required to use both your microphone and camera to access the course.

How do I know I am in the right place and on the right course?

You will be issued a unique event code and password that can only be used at this training course. Your link and password will allow you enter the virtual waiting room. You know you are in the correct place as you will be greeted with a message stating you are in your NDORS course waiting room and your trainer will be with you shortly.

I am logged in and can see my trainer, but I cannot hear?

You may need to connect to audio separately. You can do this by looking in the bottom left-hand corner of the screen (You may need to tap the screen first), then locating the ‘join/connect with audio button’. Thereafter, agree the additional prompt to connect via internet/computer/device audio.

What ID do I need to show and how do I do this?

Photo-card licence:

You must bring and produce your current photo-card licence, see T & C’s for further information.

Passport

Paper driving licence (with no photo-card):

You must bring and produce both your licence and a passport or similar official photographic means of identification.

Provisional licence:

If you are a provisional licence holder, you must make us aware at the time of booking so that special arrangements can be made.

If you have a Non-European driving licence:

You must bring and produce your licence and any other appropriate documents showing proof of entry into the UK.

You show your ID by simply holding it up to the camera when the trainer asks during the individual registration process.

Please refer to the course confirmation for further information re photographic ID and what to do if it has been lost/stolen/misplaced.

Can I move around during the course?

No, as this is distracting for the trainer and other clients.

What happens in the classroom?

The NDORS registered trainer will first register you on the course and check your ID against your photocard driving licence/full paper licence and passport. He/She will then go through ground rules/housekeeping with you (do’s and don’ts of the course). The course will then begin with a series of modules and videos along with group discussions and activities. All clients must make a positive contribution and take part in the discussions.

“To protect everyone’s privacy, you must not take any screen shots, photographs or recordings of the course today.  UKROEd actively monitor all social media channels and if a data breach is discovered this will be fully investigated.  This will lead to your course attendance being void and you will be referred back to the Police for their consideration

What happens if I have technical problems or lose connection during my course?

Should you lose connection at all, the meeting with only be kept open for a period of up to 10 minutes. You will need to re-join via the original method. If you are able to do so within the 10 minute window but are greeted with a message that the meeting is locked you will need to continually retry for the full five minute period until the Trainer has been able to open your meeting.

If you are still unsuccessful in re-joining, you will need to contact the Driver Training Team on the contact details 0330 222 8999 Monday – Friday 9.00am-3.30pm or email [email protected]

What happens next?

After attending and successfully completing the course the date of course completion is recorded and held on a National Database. If you are involved in another road traffic incident, falling under the same criteria within 3 years of the course completion date, a second course will not be offered in lieu of proceedings.

What happens if I do not complete the course?

Some clients are unable to take up the course dates we offer; some change their mind and decide they do not want to attend a course after all; some find they are unable to pay in full in advance of attending; some clients only attend for part of their course. In such cases, we inform the police that we are unable to put the client through a course. The police will then continue with the prosecution. But in the first instance please contact our team on the number below to see what options are available to you.

 

 

What will I need to complete the course at a venue?

Before the course:

Please ensure you have checked the course venue location and studied the enclosed map and directions. Please allow enough travel time, considering any travel restrictions on your route.

COVID 19 Still remains a risk It is still possible to catch and spread COVID-19, even if you are fully vaccinated. If you have any of the main symptoms of COVID-19 or a positive test result, the public health advice is to stay at home and avoid contact with other people.

COVID-19 will be a feature of our lives for the foreseeable future, so we need to learn to live with it and manage the risk to ourselves and others. All of us can play our part by understanding the situations where risks of COVID-19 infection and transmission are likely to be higher and taking action to reduce these risks.

If you are comfortable to do so, please continue to wear your face covering during the course.

What can I bring with me on the day?

Please bring your passport or photocard driving licence. Please do not bring any extra items such as bags and coats into the training room.

What do I need to prepare for the day?

Please ensure you bring your booking confirmation letter with you as this includes your unique booking reference number. When you arrive at the course you will be required to produce your driving licence or passport for validation again the course register.

Photocard Driving licence – The photocard licence acts as both driving licence and photographic identification. The paper counterpart of your driving licence is no longer valid after the DVLA abolished it on June 8th, 2015. If you still have a counterpart, the DVLA advises you destroy it.

Passport – Expired passport acceptable as long as the trainer can identify that this a true likeness.

OR

Old Style Paper Licence – (only issued before the photocard was introduced in 1998) Please bring your paper driving licence with you along with supporting photographic identification such as: Passport, Council Issued Bus Pass or Citizen Card. To obtain a full list of acceptable photographic identification to accompany your paper driving licence please see – www.sussexsaferroads.gov.uk or contact the Driver Training Team on: 0330 222 8999. We can only accept original documents (electronic copies or photocopies cannot be accepted)

What happens if I am late?

IMPORTANT: You will be refused entry to the course if you arrive late or fail to provide at the start of the course the required identification detailed above.

We recommend that you check the date, time, and location of the venue prior to your course date.

When planning your journey please allow plenty of time to arrive at the venue, considering the travelling conditions you are likely to encounter. It is important that you arrive in time for registration; late arrivals will be refused admittance onto the course. The course fee will not be reimbursed, and you will be deemed to have not completed the course.

 

Safe and Considerate Driving Courses

If you have been referred by Sussex Police or live in Sussex then you can attend an SCD course with the Sussex Provider.  For any other Police Force Forcer Referrals or if you live in other parts of the country then please contact the Provider for your Referring Police Force Area.

This one-day course is broken into two elements, the morning session is completed in the classroom up until the lunch break. Then the afternoon element is on road. You will not be required to provide your own vehicle.

Is there a lunch break?

The lunch break is 30 minutes long and lunch is not provided on the day. Please ensure you bring refreshments with you, or the nearest supermarket is 5 minutes’ walk away. You must ensure that you return to the classroom within the permitted lunch break.

Do I have to take an eyesight test?

You will be required to take an eyesight check as part of the course registration process. You will be required to clearly read a clean number place (manufactured after 2001) on a parked motor car from an unobstructed distance of 20 metres. (If you wear glasses to drive, please being them with you).

If you fail the eyesight check, you will not be able to complete the course and these facts will be reported to the referring Police Force unobstructed distance of 20 metres. (If you wear glasses to drive, please being them with you).

If you fail the eyesight check, you should not drive again until you can pass the eyesight test as you will be committing a driving licence offence and endangering yourself and other road users. If you have any doubt whatsoever about your eyesight, please have an eyesight test with a registered optician well BEFORE you attend the course.

What ID do I need to Bring with me?

Photographic Identification: Photocard Driving Licence – The photocard licence acts as both driving licence and photographic identification. The paper counterpart is no longer valid after the DVLA abolished it on June 8, 2015. If you still have a counterpart, the DVLA advises you destroy it.

OR

Old Style Paper Driving Licence – (only issued before the photocard was introduced in 1998) You will need this along with photographic identification such as: Passport, Council Issue Bus Pass or Citizen Card. To obtain a full list of acceptable photographic identification to accompany your paper driving licence please see www.sussexsaferroads.gov.uk or Contact the Driver Trainer team on 0330 222 8999

If you have do not have the aforementioned ID you will need to contact the Driver Training Team immediately so that we can advise you. Failure to contact us could result in you being refused entry to the course and having to pay a £136.00 rebooking fee.

Failure to Attend: If you fail to attend a course, or are refused entry, you MUST contact the Driver Training Team within ten working days of your course date to discuss your options on: 0330 222 8999 or email [email protected]. Please remember to provide a daytime contact number and booking reference number. If no contact is made by yourself then your details will be returned to the referring Police Force.

IMPORTANT: You will be refused entry to the course if you arrive late or fail to provide at the start of the course the required identification detailed above.

Cancelling or Re-arranging your Course

Your course fee is non-transferable and non-refundable if you re-arrange or cancel 10 working days before your course date * (a rebooking fee may apply). To rebook your course, please contact the office on 0330 222 8999 as you are currently unable to do this online.

*Please note that difficulties pertaining to work, or childcare are not considered valid reasons for short notice course change requests and therefore the rebooking fee would apply.

Adverse Weather Conditions During times of bad weather, a decision will be made based on safety reasons as to whether courses should go ahead or be cancelled. To check your course status, please go to the Speed Awareness page on: www.sussexsaferroads.gov.uk or Contact the Driver Training Team on: 0330 222 8999.

After the course Once you have completed your Course the referring police force and UKROEd will be notified and no further action will be taken regarding the original offence

Who do I contact for further information?

Driver Training Team Phone: 0330 222 8999 Monday – Friday 9.00am- 3.30pm

E-mail: [email protected]