FAQs

 Leicester County Council Driver Education Workshops

• How do I contact my course provider

To speak to a member of our customer care team, you can contact us by phone on 0116 305 8787

Our lines are open Monday to Friday:

Morning: 8:30am to 12:30pm

Afternoon: 1:30pm to 3:30pm

Alternatively, you can contact us by e-mail at [email protected]

• What will I need for my course

Device Requirements

You will need access to a device i.e. tablet, laptop or desktop with microphone and camera, with reliable internet connection capable of streaming video.

Smart phones may be used, however the course will be far more effective if you have a larger screen. You will need enough charge to last 2 1/2 hours so it’s best to be plugged into the mains supply.

Documentation Requirements

At the start of your online course you will be asked to show Photographic Identification to our trainer privately. Examples of acceptable photo id are:

• Photocard Driving Licence
• A valid passport
• An expired passport, providing you are recognisable
• Formal ID Cards (armed forces, police, student union, company ID card)
• Tachograph Card
• Local Authority/Taxi ID
• Blue Badge (parking for people with disabilities)
• Firearms Certificate/Shotgun Licence

Failure to produce the above documentation to our Trainer, will disqualify you from attending the course and the matter will be referred back to the Police.

Please also have a pen and paper available.

• What platform is the course running on

We currently run our iCourse for Leicestershire over the digital platform of Zoom.

• How do I access my course

To join your digital classroom you will need to follow these simple steps:

1. From your device simply click the URL link provided on your e-mail or text message.
2. Please change your personal name to your FIRST NAME ONLY (other clients will be able to see the name you enter here).
3. Ensure both your Video and Audio are enabled.
4. Select “Join Meeting”.

If using a Smart Phone or tablet, you may wish to download the free ZOOM app in advance of the course from your usual app store. You will then be able to join your iCourse with the meeting ID and password provided in your e-mail or text message.

• I have booked my course, when will I receive my joining instructions and where do I find them

After booking your course you will receive a course confirmation e-mail, this details all the information you need to know for attending your iCourse, but does not contain the course joining instructions.

5 days before your course you will receive a course reminder e-mail, this e-mail contains all the joining instructions you need to access your course. If you do not receive this e-mail please check your junk or spam folders, failing that please contact our customer care team before your course date on 0116 305 8787 for further assistance.

If you have provided a mobile contact number during your booking and requested an SMS reminder, you will receive this 24 hours before your course, this also contains the details you require to join your course.

• I am about to take my course but cannot access it, where do I find my joining instructions

As above, your joining instructions can be found on your course reminder e-mail (sent 5 days before your course date) or on your course reminder text (sent 24 hours before your course, if you requested an SMS reminder to be sent when booking your course.)

• I’m not very technical and I am worried that I won’t be able to take my virtual/online course, what help can I get from my course provider

Firstly, please ensure that you read your course confirmation e-mail carefully, as this contains important information about attending you course. (Please note the joining instructions are not provided in this first e-mail.)

If you are unsure about accessing your course, please view the following tutorial video for more information on how to use ZOOM: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting

5 days before the course you will receive your reminder e-mail which contains your iCourse joining instructions. You can use these details to practice accessing the course on Zoom. As the course is not yet live, you will just receive the following message: “Waiting for Host to start the meeting”, but it will allow you to see the joining process before the day of your course.

If you are still worried or unsure of anything then please feel free to contact our customer care team on 0116 305 8787, where we will try to assist you with your query.

(Our lines are open Monday to Friday: Morning: 8:30am to 12:30pm, Afternoon: 1:30pm to 3:30pm)

We strongly recommend you prepare for accessing your digital course 20-30 minutes before the registration begins, to allow you to resolve any technical difficulties. Please note; you may receive a message stating “Waiting for Host to start the meeting” if you try to join before the registration process has begun. Once the course has started, our Trainer will try to assist you with any technical issues you are having during the course.

If you experience any problems during your course due to equipment issues, please contact our office. Either by phone on 0116 305 8787 or e-mail at [email protected].