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My driver number is not recognised, what can i do

If you are accessing the course offer portal and your the driving licence number you have entered is not recognised you should follow the instructions as published on that screen.

“The Driver Number entered was not recognised. Please check the number and try again. If you continue to experience problems logging in, please contact the Police Force that has offered you the course using the contact details in your offer letter”


This is because the driving licence you use to access course offers has to match exactly the driving licence number you gave to the police when responding to their correspondence. If it doesn’t it will be rejected by the offer portal.

You can contact the appropriate Police Force by any of the following:

  • Using the police contact details on your Course Offer Letter/police correspondence.
  • Via the police website
  • Call the non-emergency “101” number and ask for the department that deals with Fixed Penalty Notices.

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